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Recent Blog Posts on Service Excellence
Don’t bother calling anyone else
My first tow truck wasn’t really a tow truck. It was a second-hand bakkie with a suspect winch, a home-welded A-frame, and a sticker that said “24/7” (even though I could only afford diesel three days a week). But I was proud of it - it was all mine. I’d left a decent...
Cocky Rocky Takes a Dive
Rocky de Beer wasn’t a boxer, but he looked and acted like one.Constantly shadowboxing, he always walked like he’d just knocked someone out. That’s how he got the name “Rocky” (no one but our employer knew his real name). Truth is, Rocky was harmless. Not the sharpest...
Twenty-Five Hours a Day
I've worked with many good men over the years, and one of them was Thomas Ali. He was a superstar, and I loved him like a brother. While working for a large civil contracting company, we were busy with civil works at a gold mine located in the Free State. One of those...
One hung low
Years ago, I was working on a big regional water supply project. It was my first construction project after finishing varsity, and I was keen to learn about everything they never taught us in the classroom. From building a town for eighty plus families, to pipes,...
Who let the dogs out? Woof, woof, ek sê.
I’d had it with the corporate world, and this was my first job working for myself, but those Dobermans were the meanest, hangriest (hungry + angry) puppies I’d ever seen. The client had assured me they were “mostly harmless”. Ja, right. Fortunately, they were behind a...
The Business of Service (Towing)
Running an honest towing business in South Africa is not easy. It takes guts, patience, and plenty of late nights. If you're just starting the business or trying to grow beyond "surviving", this is for you. We've been around this industry long enough to know that it's...
The Business of Service
Let's be honest: building a business and being recognised as a Premium Service Provider in South Africa in 2025 isn't easy. If you've ever stood outside your bakkie wondering where your next decent job is coming from, or spent half your day chasing unpaid invoices, or...